Return & Exchange Policy

Last Updated: 05/09/2025

At HerZone, your satisfaction is our priority. If you’re not fully happy with your jewelry purchase, we’ll do our best to make it right.

1. Damages & Issues

If your order arrives damaged or defective, please contact us within 3 days of delivery at herzonebyruksana@gmail.com. We’ll arrange a replacement or refund for the affected item.

2. Non-Returnable Items

Some items cannot be returned or exchanged:

❌ Customized or personalized jewelry
❌ Earrings (for hygiene reasons)
❌ Items bought on sale or clearance

3. Returns & Exchanges

Eligible items can be returned or exchanged within 7 days of delivery.

How to start a return/exchange:

Email us at herzonebyruksana@gmail.com with your order number and reason.
Repack the jewelry in its original condition and packaging.
Ship the item back. (Return shipping costs are the customer’s responsibility, unless the item was damaged or defective.)

4. Refunds

Once we receive and inspect the item, refunds will be processed within 5–7 business days.
Refunds are issued to your original payment method, excluding shipping fees (if applicable).

5. Lost Packages

If your package is lost in transit, please contact us at herzonebyruksana@gmail.com. We’ll coordinate with our shipping partners and provide a replacement or refund if needed.

4. Contact Us

For any return or exchange questions, reach us at: herzonebyruksana@gmail.com .

✨ At HerZone, we want every piece of jewelry to make you smile — and we’re here to ensure your shopping experience stays worry-free.